idompet FAQ
Answers for Malaysian Players

Generally, idompet processes withdrawals using the same method as your original deposit. This is a standard security measure to ensure funds are returned to the rightful owner. If you have any issues with your original payment method, please contact our customer support for further guidance on available options.

Yes, idompet processes withdrawals seven days a week including Saturday, Sunday and public holidays. Our finance team operates around the clock so you do not need to wait for a working day to receive your funds. The standard processing time of 10 to 45 minutes applies regardless of the day.

The minimum withdrawal limit at idompet is RM50 per request, regardless of the method used — whether Touch 'n Go eWallet, DuitNow, Boost, FPX Online Banking or cryptocurrencies such as USDT, BTC or ETH. Make sure your balance is sufficient before submitting a withdrawal request.

Withdrawals via Touch 'n Go eWallet at idompet are typically completed within 10 to 45 minutes after the request is approved. This timeframe applies to all supported payment methods. If the funds have not arrived after 45 minutes, check the request status in your account before contacting support.

A withdrawal status that remains "pending" for an extended period may be due to several reasons: account verification is incomplete, bonus wagering requirements have not been met, or the payment account details do not match the registered name at idompet. Check all these conditions and contact our 24/7 support via live chat if the issue persists.

Demo mode availability depends on the game provider and platform settings. Some titles from providers such as PG Soft and Pragmatic Play offer a trial mode, while others require an active account. Contact idompet support to find out which titles can be tried without a deposit, so you can get familiar with the game mechanics first.

RTP or Return to Player is a percentage that indicates how much of the total amount wagered is returned to players on average over the long term. For example, an RTP of 96% means that statistically, RM96 out of every RM100 wagered is returned to players. This is a long-term statistical figure and not a guarantee of results in any single session.

Free spins are typically triggered when a player lands a certain number of Scatter symbols on the reels in a single spin. During free spins, no additional bets are required — any winnings are credited directly to your balance. Some slot titles also offer win multipliers or special symbols during the free spins phase.

Volatility describes the winning pattern of a slot. High volatility slots pay out less frequently but the amounts are larger when they do land — suited to players who are prepared to wait and have a higher balance. Low volatility slots pay out more often but with smaller amounts, making them suitable for longer play sessions.

A progressive jackpot grows from a small contribution each time any player places a bet on that game across any platform connected to it. The prize pool keeps growing until one lucky player lands the jackpot combination — at which point the prize pool resets. This means the jackpot value can reach a large amount before it is won.

The idompet welcome bonus is not kept indefinitely — there is a set period to meet the wagering requirements before the bonus expires. The specific timeframe will be stated in the bonus terms when the offer is activated. We recommend starting to play shortly after activating the bonus so the 15x wagering requirement can be completed within the allotted time.

Cancelling a bonus after it has been activated typically involves forfeiting the bonus amount along with any winnings derived from it. Your original deposit balance may still be withdrawable subject to current terms. If you are unsure, contact idompet 24/7 support via live chat before taking any action so you fully understand the implications of cancelling.

Generally, most slot games count in full towards the 15x bonus wagering requirement. Live casino games such as baccarat, roulette and blackjack may count partially or not at all, depending on the active bonus terms. To be certain, check the terms details or ask idompet support before starting your session.

No. The idompet welcome bonus — which is 100% up to RM1,000 on the first deposit — is only available to each new account once. Each account, mobile number, name and payment method is allowed only one claim. Attempting to obtain the same bonus through multiple accounts is a violation of the terms and may result in account suspension.

If your account verification is rejected, you will receive a notification with the reason for the rejection. Common reasons include unclear images, expired documents, or a name that does not match the payment account. Resubmit the corrected documents and make sure photos are taken in good lighting. idompet support can guide you through the process.

idompet accepts MyKad (Malaysian Identity Card) as the primary verification document for Malaysian players. For foreign players, a valid passport may be used. The document must show the full name, date of birth and a clear photo. Some situations may require additional proof of address — our support team will let you know if this is needed.

This name-matching requirement is a standard anti-money laundering measure in the industry. It ensures that funds are withdrawn only to the rightful account owner. If the name on your idompet account, your identity document and your e-wallet or bank account are not consistent, the withdrawal process cannot be completed. Make sure all this information is aligned from the moment you register.

Account verification is typically requested when a player makes their first withdrawal or when account activity reaches a certain threshold. This is a standard compliance procedure designed to protect both players and the platform. Completing verification early — before you intend to make your first withdrawal — helps avoid any delays later on.

All documents and personal data you submit to idompet are stored using security encryption. This information is used only for identity verification and compliance purposes, and is not shared with third parties without your consent unless required by law. For more details, you may refer to our Privacy Policy at the Privacy Policy page.