idompet Privacy Policy
At idompet, we take seriously our responsibility to protect the personal information of every user. This policy explains in detail how your data is collected, used, stored and protected while you use our platform.
idompet Data Protection Principles
Every action we take regarding your data is guided by these six core principles.
Data Security First
All your personal information is stored in a server environment protected by layers of SSL encryption and current security protocols. Access to data is restricted and closely controlled.
Data Not Sold
idompet does not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. Your data belongs entirely to you.
Control Is Yours
You have the right to access, correct or request deletion of your data at any time. Our support team is ready to help you manage your personal information through the designated channels.
Minimal Collection
We only collect information that is genuinely necessary for account operations and identity verification. No excess data is collected beyond what is required for service delivery and licensing compliance.
Clear Retention Period
Your personal data is only retained for as long as needed to fulfil the purpose of collection and meet legal compliance requirements. Once the period ends, data is securely disposed of.
Support in Your Language
Every notice, notification or privacy-related query can be handled fully in either Bahasa Melayu or English. We provide support in both languages 24/7.
Introduction and Scope of This Policy
This Privacy Policy is issued by idompet ("we", "our platform") to explain the practices for collecting, using, storing and protecting the personal data of users who access and use our online casino and sports betting platform services at idompet.one.
This policy applies to all individuals who register an account, carry out transactions or simply browse the idompet website. By using our services, you acknowledge that you have read, understood and agreed to this Privacy Policy in its entirety.
idompet operates under international licensing and complies with the data protection standards set out within that licensing framework. This platform is only open to individuals aged 21 years and above.
Types of Information We Collect
In the course of providing services to you, idompet collects various types of information depending on how you interact with our platform. This information can be divided into three main categories:
Account Registration Information
- Full name as shown on your identification card (MyKad) or passport
- Date of birth for age verification purposes (21 years and above)
- Active email address
- Mobile phone number
- Account password (stored in encrypted form — we do not store passwords in plain text)
- Your chosen username
Financial Transaction Information
- E-wallet account details (Touch 'n Go eWallet, Boost) linked to your idompet account
- Bank account number for withdrawal purposes via FPX Online Banking or DuitNow
- Cryptocurrency wallet address (USDT, BTC, ETH) if you use cryptocurrency as a payment method
- Deposit and withdrawal history
- Game transaction records for audit and licensing compliance purposes
Usage and Technical Information
- Your device's IP address
- Web browser type and operating system
- Cookie data and session identifiers
- Login and logout time records
- Pages visited and session duration
- General location information (based on IP address, not GPS)
Identity Verification Note: To comply with international licensing requirements, idompet may request a copy of your identification document (MyKad or passport) during the account verification process (KYC). These documents are handled with full encryption and are not shared with any third party except for legal compliance purposes.
Purpose of Data Collection and Use
idompet uses the information collected solely for the following purposes that are directly related to platform operations and services provided to you:
- Identity and age verification — ensuring all users are individuals aged 21 years and above as required by our international licensing
- Account management — creating, maintaining and securing your user account
- Transaction processing — handling your deposits, withdrawals and betting activity securely
- Fraud prevention — detecting and preventing suspicious activity, money laundering or platform abuse
- Customer support — handling your enquiries, complaints and assistance requests via live chat or email
- Licensing compliance — meeting the reporting and audit obligations set by our international licensing body
- Service improvement — analysing overall usage patterns (not individual) to enhance the user experience on the platform
- Service communications — sending important notices regarding your account, transactions and policy changes
We do not use your data for third-party advertising, profile building for sale, or any activity unrelated to idompet services.
Sharing Information with Third Parties
idompet does not sell or rent your personal information to any third party. However, in certain limited situations, your information may be shared with:
- Payment service providers — payment gateways handling e-wallet, DuitNow, FPX and cryptocurrency transactions to enable your deposits and withdrawals to be processed
- Game software providers — studios such as PG Soft, Pragmatic Play, JILI, Spribe and live casino platform partners that need access to minimum game data for technical functions
- Regulatory bodies — international licensing authorities and law enforcement agencies if lawfully required by court order or statutory notice
- Technical service providers — server hosting, cybersecurity and IT infrastructure companies involved in platform operations, bound by strict confidentiality agreements
Every third party that receives your data is subject to a data processing agreement that requires them to handle your information to the same or higher standard as this Privacy Policy.
Data sharing only occurs when necessary and at the minimum scale required. idompet does not use your data for any purpose other than those stated in Section 3 above. ⚙️
Cookies and Tracking Technologies
idompet uses cookies and similar tracking technologies to improve platform functionality and security. The cookies we use fall into the following categories:
- Essential cookies — required for login sessions, account security and basic platform functions. Cannot be disabled without affecting website usability
- Functional cookies — store your preferences such as interface language and display settings for ease of use
- Analytics cookies — collect usage data in anonymous form to help us understand navigation patterns and improve the overall user experience
You can control cookie settings through your web browser. Disabling certain cookies may affect the functionality of the idompet platform. For more information on how to manage cookies, refer to your web browser's help section.
Data Security and Protection Measures
Your data security is idompet's top priority. We implement various technical and organisational measures to protect your personal information from unauthorised access, loss, or unintended disclosure:
- Data encryption during transmission using TLS (Transport Layer Security) protocol
- Passwords are stored in hashed form using the latest encryption algorithms — we never store or view your original password
- Strict access controls to internal systems based on the "least privilege" principle
- Continuous security monitoring and periodic threat scanning
- Two-factor authentication (2FA) available for user accounts
- Separation of data servers from public servers using layered firewalls
Although we do our best to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password confidential and not sharing it with anyone.
Data Retention Period
idompet retains your personal data for as long as your account is active or for the period required to provide services to you. Once an account is closed or inactive:
- Financial transaction data is retained for the period required by licensing and applicable legal compliance requirements
- Game records and activity history are retained for licensing audit purposes
- Basic registration information is retained for a specified period after account closure to prevent unauthorised re-registration
- Once the mandatory retention period ends, data is securely disposed of using methods that prevent recovery
You may contact our support team to enquire about the status of your data or to request further information about the retention period applicable to your account.
Cross-Border Data Transfers
As idompet operates under an international licence, your personal data may be stored and processed on servers located in countries or regions outside Malaysia. In such situations:
- Data transfers are only carried out to parties that meet an equivalent or higher standard of data protection
- Data processing agreements are established to ensure your data is protected throughout its processing journey
- We ensure that any data transfer complies with applicable legal requirements
Children's Privacy
The idompet platform does not provide services to individuals under the age of 21. We do not knowingly collect or store personal information of children or minors. If we find that personal data of an underage individual has been collected, we will take immediate steps to delete that data and close the relevant account.
If you have information that someone under the age of 21 has registered on our platform, please contact us via the support email for immediate action.
Age Verification: idompet uses an age verification process during account registration. Individuals who cannot verify that they are aged 21 or above will not be permitted to use the platform. 🔒
Amendments to This Privacy Policy
idompet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing compliance requirements, or relevant legal developments. When significant amendments are made:
- The "Updated" date at the top of this page will be changed to reflect the latest version
- Notifications will be sent to registered users via email or a notice within their account
- Continued use of the platform after the amendment's effective date is considered acceptance of the amended terms
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we handle your personal information.
How to Contact Us
For any enquiries, requests, or complaints relating to this Privacy Policy or the handling of your personal data, please contact the idompet support team through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on the idompet platform
- Support languages: Bahasa Melayu and English
Our team will endeavour to respond to all privacy-related enquiries within a reasonable time. For data deletion or formal data access requests, please state clearly the type of request in your email.
User Rights Regarding Personal Data
As an idompet user, you have the following rights regarding the personal data we hold about you.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide it in a readable format.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request that we correct it without undue delay.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to mandatory licensing retention obligations.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances, such as while you are disputing the accuracy of that information.
Right to Portability
You have the right to receive your personal data in a commonly used, structured format, and to transfer it to another data controller.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing, and we will honour that request.
Right to Withdraw Consent
Where the processing of your data is based on consent, you may withdraw that consent at any time without affecting any prior processing.
Right to Complain
If you believe your privacy rights have been violated, you may lodge a formal complaint with us or the relevant authority.
Join idompet with Full Confidence
Your personal data is fully protected. Enjoy online slots, live casino, sportsbook, and poker knowing that your privacy is our priority.
Platform operates under an international licence | For individuals aged 21 and above only
Frequently Asked Questions About Privacy
Answers to commonly asked questions about how idompet handles your personal data.
During registration, idompet collects your full name, date of birth, email address, mobile phone number and password (in encrypted form). This information is required to verify your identity, confirm you are 21 years of age or older, and protect your account.
idompet does not sell or rent your data to third parties. Your data is only shared in limited situations where necessary — specifically with payment service providers to process your transactions, game software providers for technical functions, and regulatory bodies if required by law. All third parties are bound by strict confidentiality agreements.
You can contact our support team via 24/7 live chat or email at [email protected] to submit a data deletion request. Please state your request type clearly. Note that some data may need to be retained for a certain period due to our international licensing compliance requirements before it can be fully deleted.
When an account is closed, your personal data will be retained for the period required by licensing compliance and applicable legal obligations. This includes financial transaction records and activity history needed for audit purposes. Once the mandatory period ends, your data will be securely disposed of.
All financial transactions at idompet are processed through payment gateways that use security encryption. Your bank account and e-wallet details are stored with full encryption. idompet does not store credit or debit card information directly — all card transactions are handled entirely by accredited payment providers.
You can update certain personal information directly through your account settings after logging in. For changes to sensitive information such as your full name or identification number that require re-verification, please contact our support team via live chat or email for further assistance.
Yes, idompet uses cookies for specific purposes related to platform operations. Essential cookies are required for login sessions and account security. Functional cookies store your preferences. Analytics cookies collect anonymous usage data to help us improve our services. You can manage cookie settings through your web browser.